💬 We're Reachable

Contact Realz Casino

Support runs 24 hours a day in English and French. Which channel is fastest for which problem is set out below.

Contact channels

Channel	Best for	Response time
Live chat	Account, deposits, bonuses, technical issues	usually under 2 minutes
[email protected]	General enquiries	within 12 hours
[email protected]	Documents and verification	within 24 hours
[email protected]	Formal complaints	within 72 hours
[email protected]	Affiliate programme	within 48 hours

Live chat opens from the speech-bubble icon at the bottom right. Signed in it moves faster, because your account is already attached to the conversation.

Getting a faster answer

✔

Quote your account ID: It is in your account settings, and it saves one round trip.

✔

Attach a screenshot: For error messages, an image says more than a description.

✔

Give the timestamp: Date and time let us find the transaction immediately.

✔

Write from your registered address: For privacy reasons we cannot answer enquiries sent from an unrelated email address.

Complaints and escalation

If an issue stays unresolved, write to [email protected]. You will get a reference number and a reply within 72 hours.

If that still does not settle it, the case can be escalated to the Tobique Gaming Commission as our licensing body. We will supply their contact details on request.

Watch for phishing
We write only from addresses on the realzcasino.ca domain, and we never ask for your password or full card number.

Start Your Realz Adventure

Claim the welcome bonus: 100% up to C$500 + 200 Free Spins

Play Now